Reputation By Design (formerly 101 Things Marketing), based in Sydney NSW, has won the 2022 Australian Achiever Award for Australia’s Advertising, Marketing & Public Relations Services category.
Now into its twenty-fifth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise, and increased custom.
The award system focuses on eight criteria, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Perception, and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.
Reputation By Design achieved a 99.40% overall score for Customer Service and Relations, topping all other Advertising, Marketing & Public Relations Services business applicants to become the National Winner. The 2022 Australian Achiever Award proves Reputation By Design delivers on the promise of customer satisfaction.
Established originally as 101 Things Marketing by Director Karen Hall in 2015, the business was recently re-branded to Reputation By Design to more accurately reflect what they offer. As a specialist marketing agency, they provide clients with a suite of marketing services, social media management, and award submission assistance. The team of 14 specialists supports clients not only in Australia but also internationally. They aim to proactively grow their client’s business reputation by increasing trust and social proof in brands, and ultimately growing leads and revenue. Karen proclaimed “We are thrilled to be named the National Winner of the Australian Achiever Award for Advertising, Marketing & Public Relations Services. The entire team is so passionate about growing our clients’ businesses and reputation, and to lead by example and win this award means so much!”
Some of the comments Australian Achiever received from Reputation By Design customers are:
“I have been dealing with Karen and the team for five years now, which is a reflection of her customer service. I am hugely impressed with her; she is remarkable. They are excellent at managing expectations. She runs a tight ship; follow-up is on time, and she keeps me well informed about everything. I have ultimate respect for her and her business. She makes us feel like we are the best company she deals with.
“Reputation by Design takes time to understand our needs. They are clear and concise with all information and are a delight to work with. “
“I love the energy, consistency, and transparency of Reputation by Design. They always come up with new ideas so we can stay ahead of the competition. I appreciate it when they chase me to follow up and update me. They know the industry very well. And they have been much better than previous businesses I dealt with that did not deliver on promises.”
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