Are you missing a Google review that a client has promised they did for you? At the moment (due to COVID-19), no new reviews are being published to Google My Business profiles – at all.
Happy customers can still post and see their own reviews, but while the reviews aren’t publicly visible, your business or reputation won’t derive any benefit. This is very much like winking at someone you fancy in the dark !
Google has yet to give a time frame when these restrictions will end, so if you have a ‘Get Reviews’ campaign as part of your marketing strategy (and you should!), pivot away from Google temporarily.
Facebook reviews are still functioning as normal, as are the recommendation features on LinkedIn – these two platforms are what we recommend you focus your review requests on in the next short while.
For more information, please contact us for advice.